FAQs
Bel Viaggio Designs FAQs
What if I don't know my ring size?
You can visit your local jeweler to be sized or order one of our ring sizers here.
What is Morganite?
This gorgeous pale pink to peachy pink beryl is a cousin of emerald and aquamarine. In smaller sizes, morganite has a delicate look. Larger stones have a richer shade for a bold, sophisticated look. Morganite reduces stress, stimulates calm, brings wisdom, and gives purpose to our lives.
Care, Morganite is rated “good” for everyday wear. Avoid exposure to heat, contact with chemicals, and protect from scratches and harsh blows. To clean, gently scrub with a soft toothbrush and a solution of mild dish soap and warm water.
What are Lab Grown Genuine Diamonds?
What are the differences between lab-grown and mined diamonds? One is created in weeks in a precisely controlled laboratory environment and the other grows beneath the earth for centuries. Otherwise, lab-grown diamonds and mined diamonds are chemically, physically and optically identical. Both are “real” diamonds.
Lab grown diamonds are physically, optically, and chemically indistinguishable from mined diamonds. They provide exceptional value and typically cost 30-40% less than mined stones of the same size, cut and quality.
There are two methods growing genuine diamonds, High Pressure High Temperature (HPHT) and CVD (Chemical Vapor Deposition). For high quality CVD is the preferred method. All lab grown diamonds carried by Bel Viaggio Designs are grown using the CVD method.
CVD method uses ultra-pure carbon-rich gases in a controlled environment. Tiny diamond seeds are placed in a growing vacuum chamber. Each seed is made of a repeating lattice of carbon atoms — just like all diamonds. The chamber is injected with methane gas and hydrogen. In the CVD growth chamber, some of the hydrogen is converted to atomic hydrogen, which promotes diamond formation since diamond is more stable in this environment. The seeds are zapped in a microwave reactor and heated to 1200 degrees. The oven zaps natural gas into a plasma of carbon, which sticks to each seed and slowly builds up a diamond, atom by atom. After approximately three to four weeks, the crystals have grown to significant size and are cut just like a mined diamond.
What is Moissanite?
Moissanite is the name given to silicon carbide and it's various crystalline polymorphs that naturally occur in nature. The chemical formula for this substance is SiC and it is classified as a rare mineral.
Discovered in 1893 by Dr. Henri Moissan, and later named for him, Moissanite traces its origins to a meteor crater where particles were found in Arizona. Naturally occurring Moissanite is found in very small quantities in the earth and these Moissanite crystals are not abundant in desired sizes appropriate for jewelry production.
Given the scarcity of the natural occurring material, over the years scientists worked hard to create Moissanite in a laboratory. With the help of technology, scientists finally succeeded in producing a stone with near-colorless properties that is durable, and when cut properly yields a stone with incredible brilliance and fire.
Created Moissanite is produced in a controlled environment that ensures consistency and quality standards are achieved. In this production method, Created Moissanite is produced in large silicon carbide crystals. These crystals are then hand-cut and hand-faceted with specific techniques to produce a gemstone exhibiting optical properties of extraordinary brilliance and fire.
Is Moissanite durable?
Yes, it is a very hard material. It ranks above 9 on the Mohs Hardness Scale, making it the hardest mineral after a diamond.
Do you offer custom design? What are custom changes and design?
Custom design and custom changes are always available for the convenience of our customers. Custom changes are any changes to the existing for sale design. Custom design is a design created just for you.
*****EFFECTIVE 11/1/23- CUSTOM QUOTES ARE VALID FOR 7 DAYS. CUSTOM DESIGN SERVICES, US SPENDING TIME CREATING A DESIGNS FOR YOU, SUPPLYING PHOTOS, PROVIDING SPECS & PRICING REQUIRES A $250 DEPOSIT, WHICH WILL BE APPLIED TO YOUR PURCHASE. *****
All designs and custom designs are property of and copyrighted by Bel Viaggio Designs, LLC. They may be reproduced at our discretion.
What payment options are available?
We accept PayPal, PayPal Credit, Layaway, Visa, Mastercard, and Discover.
Sales and Promotions:
Current sales and promotions are not valid on previous purchases and exclusions may apply. If you notice a new sale within 24 hours of your purchase please contact us for a possible price adjustment.
How long does it take for my purchase to ship?
Bel Viaggio Designs takes 21-30 business days to create and ship to your door. Please understand sometimes this time frame is extended due to unforeseen circumstances. We do our best to have your item shipped in a timely manner.
We use USPS, UPS for all shipments. You will be provided with a tracking number at the time of shipment. All deliveries over $200 will require a signature.
INTERNATIONAL CUSTOMERS: We use DHL to ship internationally. All packages will require a signature. We can not be responsible for packages after they leave United States customs and enter a foreign country customs department.
What is my warranty?
See Here
What is your policy on returns?
RETURNS
What is your Policy on Clearance items?
All Sale Collection clearance items are final sale and are noted as such.
What is your Privacy Policy?
All customer information, phone numbers, email addresses, addresses, credit card numbers are strictly used for purchasing. We do not sell information or share information with anyone or advertisers.
**Pinterest Tags- Bel Viaggio Designs, LLC uses the Pinterest Tracking Pixel to gather customer insights.
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Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.