FAQs
What if I don't know my ring size?
You can visit your local jeweler to be sized or order one of our ring sizers here.
What is Morganite?
This gorgeous pale pink to peachy pink beryl is a cousin of emerald and aquamarine. In smaller sizes, morganite has a delicate look. Larger stones have a richer shade for a bold, sophisticated look. Morganite reduces stress, stimulates calm, brings wisdom, and gives purpose to our lives.
Care, Morganite is rated “good” for everyday wear. Avoid exposure to heat, contact with chemicals, and protect from scratches and harsh blows. To clean, gently scrub with a soft toothbrush and a solution of mild dish soap and warm water.
What are Lab Grown Genuine Diamonds?
What are the differences between lab-grown and mined diamonds? One is created in weeks in a precisely controlled laboratory environment and the other grows beneath the earth for centuries. Otherwise, lab-grown diamonds and mined diamonds are chemically, physically and optically identical. Both are “real” diamonds.
Lab grown diamonds are physically, optically, and chemically indistinguishable from mined diamonds. They provide exceptional value and typically cost 30-40% less than mined stones of the same size, cut and quality.
There are two methods growing genuine diamonds, High Pressure High Temperature (HPHT) and CVD (Chemical Vapor Deposition). For high quality CVD is the preferred method. All lab grown diamonds carried by Bel Viaggio Designs are grown using the CVD method.
CVD method uses ultra-pure carbon-rich gases in a controlled environment. Tiny diamond seeds are placed in a growing vacuum chamber. Each seed is made of a repeating lattice of carbon atoms — just like all diamonds. The chamber is injected with methane gas and hydrogen. In the CVD growth chamber, some of the hydrogen is converted to atomic hydrogen, which promotes diamond formation since diamond is more stable in this environment. The seeds are zapped in a microwave reactor and heated to 1200 degrees. The oven zaps natural gas into a plasma of carbon, which sticks to each seed and slowly builds up a diamond, atom by atom. After approximately three to four weeks, the crystals have grown to significant size and are cut just like a mined diamond.
What is Moissanite?
Moissanite is the name given to silicon carbide and it's various crystalline polymorphs that naturally occur in nature. The chemical formula for this substance is SiC and it is classified as a rare mineral.
Discovered in 1893 by Dr. Henri Moissan, and later named for him, Moissanite traces its origins to a meteor crater where particles were found in Arizona. Naturally occurring Moissanite is found in very small quantities in the earth and these Moissanite crystals are not abundant in desired sizes appropriate for jewelry production.
Given the scarcity of the natural occurring material, over the years scientists worked hard to create Moissanite in a laboratory. With the help of technology, scientists finally succeeded in producing a stone with near-colorless properties that is durable, and when cut properly yields a stone with incredible brilliance and fire.
Created Moissanite is produced in a controlled environment that ensures consistency and quality standards are achieved. In this production method, Created Moissanite is produced in large silicon carbide crystals. These crystals are then hand-cut and hand-faceted with specific techniques to produce a gemstone exhibiting optical properties of extraordinary brilliance and fire.
Is Moissanite durable?
Yes, it is a very hard material. It ranks above 9 on the Mohs Hardness Scale, making it the hardest mineral after a diamond.
How do I care for my Moissanite jewelry?
Moissanite may be cleaned using commercially available jewelry cleaners or warm soapy water. Rinse with water and dry with a soft cloth. Your purchase from Bel Viaggio Designs will be be accompanied with instructions for caring for your jewelry purchase.
Do you offer custom design? What are custom changes and design?
Custom design and custom changes are always available for the convenience of our customers. Custom changes are any changes to the existing for sale design. Custom design is a design created just for you.
We offer up to (3) custom changes to an existing for sale design, free of charge. If you would like more than three changes to an existing design or a new design done for you there is a $250 deposit required. This deposit will go towards any future purchases. If you would like a new design from scratch feel free to bring your own ideas and photos. Should you be unhappy with your choice, the fee to remake a new ring is $275, no further design charges are applicable.
All designs and custom designs are property of and copyrighted by Bel Viaggio Designs, LLC. They may be reproduced at our discretion.
What does conflict-free mean?
All Bel Viaggio Designs are conflict-free, meaning the materials used in fabrication are sourced from ethical origins - outside of war-torn areas in Africa where many diamonds originate.
What payment options are available?
We accept PayPal, PayPal Credit, Layaway, Visa, Mastercard, AMEX and Discover.
Sales and Promotions:
Current sales and promotions are not valid on previous purchases and exclusions may apply. If you notice a new sale within 24 hours of your purchase please contact us for a possible price adjustment.
How long does it take for my purchase to ship?
WE ARE EXPERIENCING SOME COVID RELATED DELAYS. Bel Viaggio Designs takes 14-21 business days to create and ship to your door. Please understand sometimes this time frame is extended due to unforeseen circumstances. We do our best to have your item shipped in a timely manner.
We use USPS, UPS and Fedex for all shipments. You will be provided with a tracking number at the time of shipment. All deliveries over $200 will require a signature.
INTERNATIONAL CUSTOMERS: We use Fedex to ship internationally. All packages will require a signature. We can not be responsible for packages after they leave United States customs and enter a foreign country customs department.
What is my warranty?
Bel Viaggio Designs offers a one year warranty on workmanship. This excludes theft, loss, neglect/abuse and acts of God. During and after this warranty period it is highly recommended visiting a jeweler for cleaning and maintenance. Prongs can loosen, get bent or damaged from wear, jeopardizing the integrity of the setting. Many jewelry stores offer a free check-up or professional cleaning at scheduled intervals: Jewelry should be checked every three to six months and cleaned frequently. Look for a jeweler with professional training and a good reputation in your local area. Please retain your maintenance receipts for warranty claim approval.
If you would like your center stone and item covered against loss, damage, or theft etc, you can insure your piece through your Homeowner's Insurance Policy, or purchase a Jewelry Insurance Policy. If you have your own center stone set by a different jeweler, the warranty is automatically voided as we cannot guarantee our product after it has been modified in any way by another jeweler. If you have another jeweler work on the piece in any way (other than cleaning and checking prongs) you will void the warranty. This includes but is not limited to resizing, speed bumps, sizing balls, cutting, removing stones, resetting stones, altering in any way. We cannot be responsible for any damage or problems arising after another jeweler has performed service.
Charles & Colvard moissanite warranty coverage is by Charles & Colvard.
Celestial Premier Moissanite warranty coverage is by Bel Viaggio Designs
How do I care for my fine jewelry?
Many jewelry stores offer free check-up or professional cleaning at scheduled intervals: Jewelry should be checked every six months and cleaned frequently. Look for a jeweler with professional training and a good reputation. Your prongs can naturally loosen from wear or get damaged. Visiting the jeweler at the recommended intervals can prevent the loss of any of your stones.
Put Jewelry On After Applying Makeup, Cosmetics, hairspray, perfumes, anti-bacterial gel, soap, and lotion can contain chemicals that can often damage jewelry. Putting jewelry on after applying these materials will limit exposure to jewelry and any potential damage.
Don't Wear Jewelry In Swimming Pools and Spas, Chlorinated water can react with the metals found in jewelry causing color changes and even structural damage. As a result it's a good idea to remove jewelry before entering the pool or spa.
Take off your jewelry before doing manual work or playing sports. Gemstones could be jarred loose or chipped by a hard blow.
When you're not wearing your jewelry, be careful that pieces do not tumble against each other to avoid scratching or dulling. Ideally, store each piece in its own box.
Cleaning your jewelry. While it is best to have your jewelry professionally cleaned by a reputable jeweler, there are a few ways to help keep your jewelry looking great between professional cleanings. Ultrasonic cleaners, while they do a good job, they can loosen your stones due to the vibration, So use them sparingly. Warm water and gentle soap like Ivory is a good choice, dry with a soft cloth. A warm water and white vinegar soak can remove hard water stains. Use 50/50 mix of water and white vinegar.
What is your policy on returns?
RETURNSWhat is your Policy on Clearance items?
What is your Privacy Policy?
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Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.