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Return Policy

14 Day Returns - Free Returns - Effective for purchases on and after 8/14/2017

At Bel Viaggio Designs we offer only the finest products available in the industry at unparalleled prices. If at any time during the first 14 days after you have received your piece of jewelry you would like to return your item, please use the automated return process located here: https://returns.aftership.com/belviaggiodesigns.com Upon approving your return, we will provide you with a return approval code (RMA) to be written on the outside of the package and a shipping label and shipping instructions. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. Packages returned without a Return Authorization code will be refused delivery.

To qualify for a 14-day return the item must not have been purchased using an Installment Plan, it must have the security tag attached, not have been altered in any way, and be unworn. Installment plans, sale items, items purchased using a discount code, and custom design items are only eligible for a store credit in the form of a store gift card. Items with personal inscriptions/engraving are not returnable. We can not accept returns if the security tag has been removed. You must also be able to provide a receipt and any paperwork that accompanied your purchase such as appraisals, warranty cards or certifications of any kind.

**LOOSE STONES - We offer a 5 day viewing period. Loose stones can only be returned only for store credit. If you are displeased you may return the stone for exchange or store credit. After 5 days of receipt your loose stone is no longer returnable for store credit or exchange. A sales receipt, certifications or warranties must accompany your return. Please use the automated return process below.  Upon approving your return we will provide you with a return approval code to be written on the outside of the package and a shipping label and shipping instructions. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. Packages returned without a Return Authorization code will be refused delivery.

**SEMI-MOUNTS (Settings without center stone) These are customized to fit your stone and are not returnable.

Please use the provided label for returns. We cannot assume any responsibility for any item not returned to us in this manner. Please pack the item in the original packaging.

Upon arrival the item will be inspected for a RMA, security tag, your receipt, warranty and certification card and any wear. No returns will be accepted with a RMA. If the black security tag is not attached, the item shows signs of wear, the certification and warranty card and receipt are not present, or you out of the allotted return period, there was no RMA issued, the item will be returned to you. Refunds are processed within 7-14 business days.

***GIFT CARDS: GIFT CARDS ARE NON-REFUNDABLE. IF ITEM PURCHASED IS ELIGIBLE FOR RETURN ANOTHER GIFT CARD WILL BE ISSUED. GIFT CARD EXCHANGES ALLOW UP TO TWO EXCHANGES.

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