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Return Policy

30-Day Money Back Guarantee - Effective for purchases after 2/14/2017

At Bel Viaggio Designs we offer only the finest products available in the industry at unparalleled prices. If at any time during the first 30 days after you have received your piece of jewelry you are displeased for any reason, please contact us at customerservice@belviaggiodesigns.com. We will provide you with a return approval code and shipping instructions. We guarantee you will be 100% satisfied or you will receive 100% of your money back.

To qualify for a 30-day money bank Guarantee, the item must have the security tag attached, not have been altered in any way, and be unworn. Sale items, discounted and custom items are not returnable.  Items with personal inscriptions/engraving are not returnable. We can not accept returns if the security tag has been removed. You must also be able to provide a receipt and any paperwork that accompanied your purchase such as appraisals, warranty cards or certifications of any kind.

**LOOSE STONES - We offer a 5 day viewing period. If you are displeased you may return the stone for 100% money back or exchange. After 5 days of receipt your loose stone is no longer returnable. A sales receipt, certifications or warranties must accompany your return. All products require an RMA for return. Please email us at customerservice@belviaggiodesigns.com for return instructions.

**SEMI-MOUNTS (Settings without center stone) These are customized to fit your stone and are not returnable.

You will be responsible for the cost of shipping the item back. We cannot assume any responsibility for any item not returned to us in this manner. We cannot be responsible for loss or damage of return shipments. Please pack the item appropriately, insure it and required a signature.

Upon arrival the item will be inspected for a RMA, security tag, your receipt, warranty and certification card and any wear. No returns will be accepted with a RMA.  If the black security tag is not attached, the item shows signs of wear, the certification and warranty card and receipt are not present, or you out of the allotted return period, there was no RMA issued, the item will be returned to you. Refunds are processed within 7-14 business days.

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