Cancellation/Refund Policy UPDATED 6/20/2020
Once an order has been placed it cannot be cancelled.
15 Day Free Domestic Exchange -
At Bel Viaggio Designs we offer only the finest products available in the industry, each piece is custom made to order in the United States at the time of purchase. We are an online only, exclusive boutique design studio creating custom jewelry, not mass producing any piece of jewelry. We are confident that you will be pleased with our workmanship. If the product just doesn't suit you and you would like to exchange we will be happy to assist you with a one-time exchange offered on most items* .You can always receive a digital gift card to use at a later date as well.
If at any time during the first 15 days after you have received your custom piece of jewelry and you would like to exchange your item, please contact us, we offer a one-time exchange on most items*. Upon approving your exchange, we will provide you with a return approval code (RMA) to be written on the outside of the package and a shipping label and shipping instructions. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization and prepaid label. Packages returned without a Return Authorization code will be refused delivery.
*To qualify for a 15-day one time exchange:
*An order cannot be cancelled once it has been placed and put into production.
*An order with personalization (engraving) or personalized design changes to an on screen offered product cannot be returned.
*An item noted as clearance or final sale may not be returned.
*Items noted as having custom cut stones are non-returnable.
*Custom jewelry pieces, items designed specifically for you by your request, are not returnable.
The item must have the security tag attached, not have been altered in any way, and be unworn.We cannot accept returns/exchanges if the security tag has been removed. You must also be able to provide a receipt and any paperwork that accompanied your purchase such as appraisals, warranty cards or certifications of any kind. **Items returned without the security tag attached are subject to a 50% restocking fee. ***More than one exchange, will have a 50% restock fee.
PACKAGES MUST BE SHIPPED BACK WITH THE SECURITY TAG ATTACHED AND IN THE ORIGINAL PACKAGING. ITEMS RECEIVED WITHOUT THE TAG ATTACHED ARE SUBJECT TO A 50% RESTOCK FEE. WE ARE NOT RESPONSIBLE FOR DAMAGE TO THE ITEM IF NOT SENT BACK IN THE ORIGINAL PACKAGING AND IT WILL INELIGIBLE FOR EXCHANGE. PLEASE INCLUDE YOUR RECEIPT, CERTIFICATIONS, WARRANTY CARDS OR APPRAISALS. FAILURE TO INCLUDE THIS ITEMS WILL RESULT IN THE PRODUCT BEING SENT BACK TO YOU AND YOUR EXCHANGE DENIED.
European Union Directive on Consumer Rights specifies we must be contacted within 14 days of delivery if you wish to return the item.
**LOOSE STONES - We offer a 10 day viewing period. Loose stones can only be returned only for store credit or exchange. After 10 days of receipt your loose stone is no longer returnable for store credit or exchange. A sales receipt, certifications or warranties must accompany your return. Upon approving your return we will provide you with a return approval code to be written on the outside of the package and a shipping label and shipping instructions. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. Packages returned without a Return Authorization code will be refused delivery.
**SEMI-MOUNTS (Settings without center stone) These are customized to fit your stone and are not returnable.
Please use the provided label for returns. We cannot assume any responsibility for any item not returned to us in this manner. Please pack the item in the original packaging.
Upon arrival the item will be inspected for a RMA, security tag, your receipt, warranty and certification card and any wear. No returns will be accepted without a Return Authorization Number. If the black security tag is not attached, the item shows signs of wear, the certification and warranty card and receipt are not present, or you out of the allotted return period, there was no RMA issued, the item will be returned to you. If you have an exchange item in mind we will immediately start production of that item. If you would like to shop later we will issue an digital gift card that can be used on our website.
***GIFT CARDS: GIFT CARDS ARE NON-REFUNDABLE. IF AN ITEM PURCHASED IS ELIGIBLE FOR RETURN ANOTHER GIFT CARD WILL BE ISSUED. GIFT CARD EXCHANGES ALLOW UP TO TWO EXCHANGES.