15 Day Free Exchanges -
At Bel Viaggio Designs we offer only the finest products available in the industry, each piece is made to order in the United States at the time of purchase. We are an online only, exclusive boutique design studio creating custom jewelry, not mass producing any piece of jewelry. We can source any stone you want and custom design any product you'd like. We are confident that you will be pleased with our workmanship. If the product just doesn't suit you and you would like to exchange we will be happy to assist you in finding something special, whether it be earrings, a necklace, a man's ring, bracelet or a custom design piece. You can always receive a digital gift card to use at a later date as well.
An order cannot be cancelled once it has been placed and put into production.
If at any time during the first 15 days after you have received your piece of jewelry you would like to exchange your item, please contact us, we offer a one time free exchange. Upon approving your exchange, we will provide you with a return approval code (RMA) to be written on the outside of the package and a shipping label and shipping instructions. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization and return label. Packages returned without a Return Authorization code will be refused delivery.
Items noted as "clearance" and "final sale" in the product description are not able to be returned. Items that have been engraved are not able to be returned. Items customized to suit your needs, altering how the item is offered on the website, are not able to be returned. Custom designed items are not able to be returned. Custom design is defined as, any item changed to your specifications, any item designed for you from your photos, ideas, or any item of ours altered in any manner.
*****Exotic cut Forever One Moissanite Items are non-returnable.
To qualify for a 15-day exchange the item must not have noted as a clearance item, or must not be an exotic cut ring, it must have the security tag attached, not have been altered in any way, and be unworn. Items with personal inscriptions/engraving are not returnable. We cannot accept returns/exchanges if the security tag has been removed. You must also be able to provide a receipt and any paperwork that accompanied your purchase such as appraisals, warranty cards or certifications of any kind. **Items returned without the security tag attached are subject to a 50% restocking fee.** **Items for return with no exchange 25% restocking fee for custom made item.**
PACKAGES MUST BE SHIPPED BACK WITH THE SECURITY TAG ATTACHED AND IN THE ORIGINAL PACKAGING. WE ARE NOT RESPONSIBLE FOR DAMAGE TO THE ITEM IF NOT SENT BACK IN THE ORIGINAL PACKAGING AND IT WILL INELIGIBLE FOR EXCHANGE. PLEASE INCLUDE YOUR RECEIPT, CERTIFICATIONS, WARRANTY CARDS OR APPRAISALS. FAILURE TO INCLUDE THIS ITEMS WILL RESULT IN THE PRODUCT BEING SENT BACK TO YOU AND YOUR EXCHANGE DENIED.
European Union Directive on Consumer Rights specifies we must be contacted within 14 days of delivery if you wish to return the item.
**LOOSE STONES - We offer a 10 day viewing period. Loose stones can only be returned only for store credit or exchange. After 10 days of receipt your loose stone is no longer returnable for store credit or exchange. A sales receipt, certifications or warranties must accompany your return. Upon approving your return we will provide you with a return approval code to be written on the outside of the package and a shipping label and shipping instructions. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. Packages returned without a Return Authorization code will be refused delivery.
**SEMI-MOUNTS (Settings without center stone) These are customized to fit your stone and are not returnable.
Please use the provided label for returns. We cannot assume any responsibility for any item not returned to us in this manner. Please pack the item in the original packaging.
Upon arrival the item will be inspected for a RMA, security tag, your receipt, warranty and certification card and any wear. No returns will be accepted without a Return Authorization Number. If the black security tag is not attached, the item shows signs of wear, the certification and warranty card and receipt are not present, or you out of the allotted return period, there was no RMA issued, the item will be returned to you. If you have an exchange item in mind we will immediately start production of that item. If you would like to shop later we will issue an digital gift card that can be used on our website.
***GIFT CARDS: GIFT CARDS ARE NON-REFUNDABLE. IF AN ITEM PURCHASED IS ELIGIBLE FOR RETURN ANOTHER GIFT CARD WILL BE ISSUED. GIFT CARD EXCHANGES ALLOW UP TO TWO EXCHANGES.
UPDATED 1/06/2021
